The final day of the 2021 Five Star Conference will include two additional courses: a laboratory, a service technical laboratory, and an individual laboratory. As both labs become increasingly tolerant, servers will arrive as they wait for the flow.

At the time of the outbreak, teams had to be mobilized, and with this step, technology was needed to automate manpower from home. The Five Star Service Tech Laboratory, co-hosted by the National General Lender Services and Sergeant, will bring together leaders in mortgage service technology to discuss how to meet key demand areas, creative environments, and the needs of today’s and tomorrow’s borrowers.

Laboratory Director Alex McGillis, Senior Director of Product Development | He took the initiative to respond to loans and discuss the role of technology in the market and the advances in payment in the service sector.

“Creativity is making things easier,” says McGillis.

After the forum, the head of the Residence Service, EVF Reporter, gave a presentation on “Headwinds and Opportunities: the State of the Industry.” It restores a sense of normalcy and provides the housing market with opportunities for further growth.

“Without information, we just have opinions,” Ler said. Even today, with all the tools of loss reduction, there are still a few who are not tolerant.

The first panel of the day, “Importance is the mother of innovation – the advancement of technology innovations” did not meet the lessons learned and technological solutions learned after the global epidemic and what solutions were expected.

Ravi Singh adjusts the “Important Mother-Innovations of Technology” panel, which features Yvette Gilmore, James Vinci and Nick Caruso.

A panel discussion with Ravi Singh, Product and Technology Officer, Welcome Participants Yvette Gilmore, SVP, Service Strategy with Service Link; James Vinci, City with Celine Finance; And Nick Caruso, SPP. , Took control of the platform with ServiceMac and shared their experiences over the past year.

“Video is a must,” said Gilmore after meeting with her new service link team last year. You need to see your co-workers on video to establish that relationship. On the other hand, you need to connect with that person. One of the most exciting things about the epidemic is the strengthening of our teams. As an industry, we are challenged. ”

Because of their ability to communicate at any time or place, some service providers say they are shocked after a meeting, which hinders productivity.

If you live in a ‘meeting night’, you can’t do anything, ”said Caruso. You need to communicate and find common ground.

“We are still a man-made industry,” Vinci said, adding that technical options have been added.

Following this panel discussion, the topic was “Next Generation – Connecting the Gap to Digital Mortgage Processes”. From improving performance options, improving access options, predicting consumers’ risk of default, and reducing turnaround times, many activities are digitally jumping to address today’s technologically demanding consumer demands.

Zach Gulick, vice president of business services for Aspen Grove Solutions;

“The digital mortgage journey must begin with a discussion,” Gulick said.

When it comes to adapting to change, Shee Ler “disagrees. If you have not already done so, you may decide to do something. ”

“A wise minister says, ‘Where there is opportunity, there is competition.’

With the advent of artificial intelligence (AI) and machine learning, many servers are adopting this technology to meet the needs of their customers, but it may not always be a 100% automated process, the moderators said.

“Human touch is not always 100% automatic,” says Doyle.

Co-hosted by Altisorsse and Global Strategy, the foreclosure laboratory took the lead on how to prepare for the unforeseen months ahead. Led by Laboratory Director Travis Brits, General Manager, Marketplace with Hubzu, “Housing Crisis 2.0? Preparing for the Challenges ”Panel launches.

How do industry leaders maintain service quality in an industry where there is a shortage of workers, but also the consequences of increased workflow and longer tolerance? The Housing Crisis Panel 2.0 panel brings together highly respected subject matter experts to evaluate the meaning and impact of better practices and pandemic-related overdose before the outbreak. Coordinated by Karen Castle, Wolf Company’s Senior Legal Mortgage Service Advocate, Legal Corporation, including panel John John Duner, Deputy Head of Public Credit Services for Community Credit LLC, and John Dunner. Ben Goetheim, Director of Mortgage Service Policy Single-Family to Freddie Mac; Amy Neumann, FVP, Director of Delays, Individuals and Bankruptcy for Flagstar Bank, and David Zilish, Director of National Rights Operations for Altisource.

Staying on a complex network of federal, state and local regulations can be challenging even in the best of circumstances. Industrial experts identified the real and recent examples of the individual laboratory’s “laws and regulations-state-by-state update”. By Stephen Haladik, Chairman, Legal League 100 and partner from Halaik, Onorato and Federman LL. Discusses with panelists Jane Bond, management partner, FL Debate with Macau Remmer Lebert Pierce LLC. George Lane, Chief Legal Officer at; Elizabeth Squares, Account Management Director with Secure Assets; And Marisa Yaker, administrative attorney with Paget’s legal team.

The closure of the laboratory was part of the “No Man’s House – Property Management Act”. With so many vacancies left vacant for the past 18 months, this session discussed the serious concerns of those responsible for their care and those responsible for their maintenance. Schneiderman and Shermanman Neil Sherman, director of property security operations, led a panel depicting Adam Palmer. MCS SVP Tracy Partner; Protection AVP, High Risk and Investor Compliance Steve Meyer; And Flagstar’s AVP, Manager: Investor Claim Protection, Michael Booker. Many participants said that the idea of ​​leaving a property for 18 months would wake up those in the industry at night.

He said the ban would affect mortgage benefits beyond the norm. As Manmann points out, the introduction of mandatory sanctions does not necessarily mean the end of the closure and will ultimately affect the origins of the industry.

“It starts with something,” he says. “You can ask them to file a referral file or start a short sale and / or traditional sale. Due to circumstances, there is a level playing field for those who are currently out of the market. Our view is that we see the maximum.